KURNIAWAN, W.; DEDED EKA SAHPUTRA; KHARISMA PERMATA SARI; MAIYOZZI CHAIRI. Analisis Tingkat Kepuasan Pengguna Jasa Konstruksi Dengan Menggunakan Metode Customer Satisfaction Index (CSI) dan Importance Performance Analysis (IPA): Submit Jurnal Willy Kurniawan. Civil Engineering Collaboration, [S. l.], v. 9, n. 2, p. 15–20, 2024. DOI: 10.35134/jcivil.v9i2.74. Disponível em: https://jcivil-upiyptk.org/ojs/index.php/jcivil/article/view/74. Acesso em: 2 apr. 2026.